Account Management & Billing

Account Management

• Self-Custody Beta Test
• Third Party Authentication
• Connect External Wallet
• “My Collection” Showcases
• Can I have multiple Candy accounts, and what happens if I already have multiple accounts?

DC Platform Merge

• Welcome DC Collectors! What happens once you have a Candy account?
• All You Need to Know About the DC Migration to Candy Digital
• What happened to my collectibles and data when they were moved to the Candy Digital platform?
• My Country is Impacted by the DC x Candy Merge

Billing & Payments

• How do I withdraw my Candy funds to my bank account? (ACH transfers, USA only)
• Credit and Debit Card Purchase Limits
• What currency will I be charged in?
• What are the fees associated with payments?
• Why are the funds pending in my Candy balance?
• What is Candy's refund policy?

See all 9 articles

Compliance & Identity Verifications

• What is MFA (Multi-Factor Authorization)?
• Why do I have to verify my identity?
• How do I verify my ID on my Candy account?
• What forms of identification can I use to verify myself?
• What do I do if my Account is locked?