In order to transact on the marketplace, all sellers and collectors will be required to verify their identity through an automated system, as it is required for regulatory compliance and to help protect purchases.
To Verify your ID and/or View your ID Verification status:
Desktop/PC:
Go to your Profile (top right of page)
>> Drop down to Settings
>> Click on Security Settings (left panel)
In order to successfully verify your identity you will need to ensure the following:
- Government-issued ID card (front and back)
- The name that you are entering during your verification process matches the name associated with your Candy profile exactly
- Your selfie is taken in good lighting
Important Note
If you are notified that an identity check or manual review is required, the only communication you will receive from Candy will come from compliance@candy.com. For your own account security, please do not send the requested documents or personal information to any other email address. Candy will never request this information using any other form of communication.