Candy meets and exceeds all financial regulations, data privacy, and account security requirements. For certain activity, Candy is required to verify a limited set of customer information. This information is used for the sole purpose of meeting and exceeding industry requirements, protecting customers' digital assets, and providing a safe and secure environment for all customers.
In order to successfully verify your identity you will need to ensure the following:
- Government-issued ID card with photo (front and back)
- The name that you are entering during your verification process matches the name associated with your Candy profile exactly
- Your selfie is taken in good lighting
- Check out How do I verify my ID on my Candy account?
If you are notified that an identity check or manual review is required, the only communication you will receive from Candy will come from firstname.lastname@example.org. For your own account security, please do not send the requested documents or personal information to any other email address. Candy will never request this information using any other form of communication.