1. Why is Candy Digital moving from Candy.com to Candy.io?
We’re transitioning to Candy.io as part of our ongoing innovation in the web3 space. This move allows us to enhance our platform and deliver an even better experience for our community.
2. When will the transition to Candy.io take place?
We’re still finalizing the timeline for the transition. We’ll share specific dates as soon as they’re available. Stay tuned for updates!
3. Will the transition to Candy.io affect my access to the website?
No, your access to the website will remain seamless. You’ll be able to visit Candy.io just as easily as you did with Candy.com, without any disruption.
4. What changes can I expect with the new Candy.io domain?
Along with the new domain, you can expect a refreshed look and feel on our website, as well as new features and platform functionalities that will enhance your overall experience.
5. Will my digital collectibles still be visible on the site?
Yes, your collection will remain visible on our site throughout the transition. However, please note that they may not appear on the blockchain temporarily as we work through this migration.
6. Will there be any downtime during the transition?
We’re working to minimize any potential downtime. If any downtime is necessary, we’ll communicate it in advance and ensure it’s as brief as possible.
7. How can I stay informed about the transition process?
We’ll keep you updated through our blog, emails, @CandyDigital X, and on Candy Discord. Make sure to check for updates regularly.
8. Will this change impact any ongoing sales or promotions?
We’re committed to ensuring that the transition doesn’t interfere with any ongoing sales or promotions. If there are any changes, we’ll communicate them well in advance.
9. How will the domain migration be carried out?
The domain migration will happen in two key phases:
App Migration: transitioning the site, emails, links, and other related components to the new candy.io domain.
Reminting of Assets: All digital collectibles will be re-minted to align with the new domain and ensure everything continues to function seamlessly.
10. What should I do to prepare for the transition to Candy.io?
Once the transition is complete, we’ll be sure to inform you to update your bookmarks and links to the new Candy.io domain. Otherwise, just continue enjoying the site as usual.
11. Who can I contact if I have questions or need support during the transition?
Our support team is here to help! If you have any questions or need assistance, please submit a ticket via this link.