Trust and safety are of utmost importance to Candy. Effective May 2, 2023, Candy customers have the option to use MFA when accessing their Candy account. MFA is one of the easiest, most effective tools for protecting your information and assets against security threats, and strengthening your login security.
- MFA is an optional feature that you can turn on and/or off at anytime in your profile Security Settings.
- When MFA is turned on, you will be required to enter a one-time unique 6-digit verification code that will be sent to the email or phone number associated with your Candy account (depending on if you enroll via SMS or email) in order to login.
- Anytime your session has expired on your device, you will need to login using an MFA verification code.
- If you change your email address and haven’t gone through MFA recently, you will be required to first enter a 6 digit code. After changing your email, MFA will automatically be disabled to protect against inaccessible email errors. You can re-enable MFA with your new email address.
Having trouble with MFA, or not receiving 6-digit verification code? Contact Compliance@Candy.com